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Terms of Service
TERMS OF SERVICE
Effective Date: March 15, 2020
Last Updated: November 2, 2026
Welcome to the website of Recovery Naturally, LLC ("Company," "we," "us," or "our"), located at www.RecoveryNaturally.com (the "Site"). These Terms of Service ("Terms") govern your access to and use of our Site, including any content, educational modules, consultation scheduling, digital products, coaching packages, and communication programs made available through the Site or by Lise Battaglia.
Please read these Terms carefully before using our Site or services.
By visiting the Site, scheduling appointments, enrolling in courses or packages, or using any services provided by Recovery Naturally, LLC, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue use of the Site and services.
PROFESSIONAL & EDUCATIONAL DISCLAIMER (NOT MEDICAL ADVICE)
Recovery Naturally, LLC provides complementary health education, classical homeopathic consulting, Bach Flower consultations, lifestyle coaching, and educational resources.
• Informational and Educational Purposes Only: All materials, articles, video modules, course curricula, and communications presented on the Site are for educational and self-empowerment purposes only.
• No Medical Practice or Emergency Care: The services, consultations, and educational resources provided by Recovery Naturally, LLC do not constitute the practice of medicine, psychiatric care, or emergency clinical intervention. Nothing on this Site or in our programs is intended to diagnose, treat, cure, or prevent any physical or mental medical condition or disease.
• Ongoing Medical Relationships: You are strongly advised to maintain an active relationship with your primary medical doctor or licensed healthcare provider. Never disregard, avoid, or delay obtaining medical advice or treatment from a licensed physician because of information you read on this Site or discussed during a consultation.
• Emergency Situations: If you are experiencing a medical or psychological emergency, immediate withdrawal distress, or thoughts of self-harm, call 911, contact the 988 Suicide & Crisis Lifeline, or proceed immediately to the nearest hospital emergency room.
ELIGIBILITY AND ACCOUNT RESPONSIBILITY
You must be at least 18 years of age to access our Site, register for accounts, or book consultations.
By using the Site, you represent and warrant that you are at least 18 years old and legally competent to enter into these Terms.
If you create an account to access client portals, courses, or member materials, you are solely responsible for maintaining the confidentiality of your login credentials and password. You agree to notify Recovery Naturally, LLC immediately of any unauthorized use of your account.
SMS TEXT MESSAGE PROGRAM
Recovery Naturally, LLC offers an opt-in SMS program for clients and prospective clients. Individuals enroll through verbal consent after a Recovery Naturally, LLC representative explains the program and asks whether they agree to receive text messages.
Messages may include appointment reminders, scheduling updates, customer-care follow-ups, wellness information, and occasional promotional updates.
Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out of future text messages. Reply START to resubscribe where supported. Reply HELP for assistance, or contact Recovery Naturally, LLC using the support information on this website.
Consent is not a condition of purchase. Recovery Naturally, LLC may update or discontinue the SMS program where appropriate.The SMS program is also subject to the Recovery Naturally, LLC Privacy Policy.
NATURE OF CONSULTATION SERVICES, CANCELLATION, AND REFUND POLICY
Our services are concierge coaching and education focused on exploring holistic, non-prescription methods, including classical homeopathy and Bach Flower essences, as part of your wellness journey.
A. Pay-for-Time Practice and Service Delivery
Recovery Naturally, LLC operates strictly as a pay-for-time professional practice. Payments cover the professional time and expertise dedicated to researching homeopathic materia medica, preparing customized case materials before and after appointments, reserving exclusive calendar time, and conducting in-person or online consultation sessions. Once professional time has been reserved, allocated, or rendered, services are considered fully delivered. No retroactive refunds or credits will be issued under any circumstances for completed or partially completed sessions.
B. Outcomes Disclaimer
While we provide highly tailored, individualized attention to support your stated wellness goals, no specific health, clinical, or wellness outcomes are guaranteed. Results depend on numerous personal and biological factors beyond our control. Booking an appointment or purchasing a package signifies your commitment to a collaborative educational process.
C. Cancellation and Rescheduling Windows
All cancellation and rescheduling requests must be submitted in writing via email to RecoveryNaturally@outlook.com, by calling (386) 872-7599, or through our scheduling portal at recoverynaturally.com/client.portal, and must be confirmed in writing by our team to be valid:
• New Clients:
Cancellations requested at least 72 hours (3 full days) prior to the scheduled appointment time are eligible for a full refund to the original form of payment, minus a 3% credit card processing fee. Cancellations made within 72 hours of the scheduled time are strictly non-refundable due to the significant advance time invested in case research and material preparation.
• Ongoing Clients:
Cancellations requested at least 24 hours (1 full day) prior to the scheduled appointment time are eligible for either a full refund (minus paid credit card processing fees) or a full credit applied toward a future session. Cancellations made within 24 hours of the appointment time are non-refundable and ineligible for credit.
• No-Shows:
Failure to attend a scheduled consultation without prior written notification results in immediate forfeiture of the entire session fee; no refund or credit will be granted. While documented emergencies may be evaluated on a case-by-case basis, repeated no-shows will result in termination of services without refund, credit, or package extensions.
D. First Session Termination Clause
During the first 20 minutes of an initial consultation, either the client or the practitioner may determine for any reason that the working relationship is not a suitable fit. If this occurs, the decision must be communicated verbally and mutually acknowledged during that initial 20-minute window. The session will conclude immediately, and a full refund of the consultation fee (minus the 3% credit card processing fee) will be issued to the original payment method within four (4) business days.
Both parties will part ways amicably with no further obligations or subsequent bookings. This termination clause applies solely within the first 20 minutes of the first session; refund requests made after the session concludes will not be honored.
E. Service Packages, Continuity, and Installment Plans
• Package Terms:
Packages are designed for structured, committed concierge support. If, during the first session of a multi-session package, the client and practitioner determine the program does not meet expectations under the First Session Termination Clause, any refund will be prorated accordingly. Once service packages are begun and proceed beyond the initial session, the entire package is strictly non-refundable and non-transferable.
• Invoicing and Relationship Duration:
There is no presumption of automatic renewal or forced subscription. The payment of each invoice for hourly, monthly, or packaged services acts as the client’s request and formal contract for continued services. Clients control the duration of the coaching relationship by choosing whether to pay subsequent invoices. For ongoing concierge packages, if the practitioner recommends a change, pause, or reduction in services, notice will be provided at least two (2) weeks prior to the next invoicing cycle to facilitate a smooth transition and appropriate referrals.
• Installment and Partial Payment Plans:
When partial payment or installment schedules are extended as a courtesy, the full contracted amount remains legally due according to the agreed schedule. Non-payment of an installment does not constitute an acceptable or recognized cancellation of services. In the event of default, the client remains responsible for the full balance, and any expenses, collection costs, or legal fees incurred by Recovery Naturally, LLC in recovering unpaid contracted debts will be charged to the client.
• Digital Products:
Self-paced digital downloads, webinar recordings, and educational course materials are non-refundable once access has been granted.
INTELLECTUAL PROPERTY AND PERMITTED USE
All content published on the Site—including text, graphics, course recordings, curriculum documents, articles, audio recordings, logos, trademarks, and design architecture—is the proprietary property of Recovery Naturally, LLC and is protected under United States and international copyright, trademark, and intellectual property laws.
• Limited License: You are granted a limited, personal, non-exclusive, non-transferable, and revocable license to access the Site and view educational materials for your own personal, non-commercial use.
• Prohibited Use: You may not reproduce, duplicate, distribute, sell, license, broadcast, publicly display, scrape, or create derivative works from any course curriculum, video recording, or Site content without prior written authorization from Recovery Naturally, LLC.USER CODE OF CONDUCTWhen using our Site, contact forms, portals, or course discussion spaces, you agree not to:
• Interfere with or disrupt the security, operation, servers, or networks connected to the Site.• Upload or transmit malicious code, viruses, worms, or automated scraping bots.
• Use the Site to post defamatory, harassing, abusive, obscene, or unlawful materials.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
THIRD-PARTY LINKS AND SERVICES
The Site may contain links to third-party websites, external research articles, or practice management portals. Recovery Naturally, LLC does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites. You access third-party links at your own risk.
DISCLAIMER OF WARRANTIES
THE SITE, ALL CONTENT, AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, RECOVERY NATURALLY, LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL OPERATE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS.LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RECOVERY NATURALLY, LLC, ITS MEMBERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE, COURSES, OR SERVICES, REGARDLESS OF THE LEGAL THEORY ASSERTED.OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO RECOVERY NATURALLY, LLC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Recovery Naturally, LLC and its officers, directors, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and court costs) arising out of or in any way connected with your breach of these Terms, your misuse of the Site, or your violation of any applicable law or third-party rights.
GOVERNING LAW AND JURISDICTION
These Terms, and any dispute arising out of or related to your use of the Site or services, shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. You agree to submit to the exclusive personal jurisdiction and venue of the state and federal courts located in Volusia County, Florida.
SEVERABILITY AND ENTIRE AGREEMENT
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
These Terms and our Privacy Policy constitute the entire agreement between you and Recovery Naturally, LLC regarding the Site and consultation services.
MODIFICATIONS TO TERMS
We reserve the right to revise or update these Terms at any time. When modifications are made, we will update the "Last Updated" date at the top of this page. Your continued use of the Site or services following any changes indicates your acceptance of the revised Terms.
CONTACT INFORMATION
For questions, scheduling requests, cancellations, or inquiries regarding these Terms of Service, please contact:Recovery Naturally, LLC
224 Mallard LaneDaytona Beach, FL 32119
Phone: (386) 872-7599
Website: https://www.RecoveryNaturally.com
Client Portal: https://www.RecoveryNaturally.com/client.portal